Refund policy

We offer a 14-day return policy, meaning you have 14 days from receiving your item to request a return.

To be eligible for a return, the item must be:

in the same condition as received

- unused

- in its original packaging

- with tags and proof of purchase

Starting a return

info@sleeplab.ee

The returned item must be sent to:
Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 105, 11312

If your return is accepted, we will send:

- a return label

- instructions on how and where to send your package

Packages sent without prior return approval will not be accepted.

Damages and issues

Please inspect your order upon receipt.

If the item is:

- defective

- damaged

- incorrect

please contact us immediately so we can resolve the issue.

Exceptions (non-returnable items)

The following cannot be returned:

- discounted items

- gift cards

If you have questions about a specific item, please contact us.

Exchanges

The fastest way to exchange an item is to:

- return the current item

- place a new order

European Union 14-day withdrawal right

If the order is delivered within the European Union, you have the legal right to withdraw from the contract within 14 days without giving a reason.

The item must be:

- unused

- in its original packaging

- with proof of purchase

Refunds

We will notify you once we have received and inspected your return.

If the return is approved:

the refund will be issued to the original payment method

within 10 business days

Please note:

banks may take additional time to process the payment

If you have not received your refund within 15 business days, please contact us:
info@sleeplab.ee